Formerly Adelphi Insurance Brokers. Now exclusively focused on KiwiSaver advice as Avon Wealth.

Client Service Agreement & Disclosure Statement

Avon Wealth Limited · FSP482746 · Effective: 22 June 2026

About your Financial Advice Provider

Avon Financial Services Limited (FSP770433) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice services. Avon Wealth Limited (FSP482746) is an Authorised Body operating under that licence.

At Avon Wealth Limited, our purpose is "to provide a safety net for those unexpected life events", and our number one value is that 'the client is at the heart of everything we do'. We provide advice to help you understand your KiwiSaver needs and recommend strategies tailored to your personal circumstances.

Your obligations

It is important that you provide accurate, complete, and timely information. You have a duty of disclosure to ensure that all relevant information is provided to us and to product providers. This includes any material changes in your circumstances that may affect recommendations.

Our commitment to you

As an Authorised Body under a Financial Advice Provider licence, we are required to comply with the duties set out in the Financial Markets Conduct Act 2013 and the Code of Professional Conduct for Financial Advice Services. These duties include:

In addition, we will help you understand the advice process, provide advice in writing, maintain secure records, provide services in a timely manner, and protect your personal information.

Timeframes

You should allow approximately 15–60 minutes for the initial financial advice meeting. Depending on complexity, 1–3 meetings may be required to complete the advice and application process.

How we manage conflicts of interest

We are required to prioritise your interests when providing advice. If any actual or potential conflicts of interest arise, we will disclose these to you. We maintain a conflicts of interest policy and complete regular training. Our advice processes are subject to ongoing compliance oversight.

How we are paid

In most cases, you will not be charged a fee for our services. We usually receive commission from product providers if you choose to proceed with our recommendations.

KiwiSaver Commissions: The scheme provider pays Avon Wealth Limited an upfront fee of between $0–$300 for the financial advice. Avon Wealth Limited may also receive ongoing commissions of between 0%–0.50% of the KiwiSaver balance annually. The amount depends on the provider. Avon Financial Services Limited may also receive up to 10% of all commissions received.

Legacy Investment Commissions: For any legacy investment products we service, the commission we receive ranges from 0–7.46% of contributions, and between 0–1.00% of the balance annually.

Referral Fees: In some cases, we may receive a referral payment of between 10%–20% of fees or commissions received in the first year of doing business introduced through a referral partner.

Complaints and disputes

Details of our internal complaints process are available on the Avon Financial Services Limited website: www.avonfinancialservices.nz

If we cannot resolve your complaint, you can refer it to Financial Services Complaints Limited (FSCL), our independent disputes resolution scheme.

How we collect, use, and share your information

Avon Wealth Limited complies with the Privacy Act 2020. We collect personal and financial information to assess your eligibility for products, provide our services, and meet legal and regulatory obligations. We may disclose your information where required or permitted by law, including to product providers, regulatory bodies, and compliance providers. You may request access to, or correction of, your personal information at any time.

This disclosure is true and current as of 22 June 2026. A copy will be provided to you upon request.

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